All premises must hold a premises licence if they carry out the following licensable activities:

  • sell alcohol
  • provide regulated entertainment
  • sell hot food or drinks (between 11pm and 5am)

Complaints we deal with

You can complain about premises that are:

  • breaking conditions on their license, for example opening hours
  • carrying out licensable activities without a license, for example the sale of alcohol

To view the licence conditions of a premises please visit our licensing public register.

Complaints we don't deal with

  • criminal activity, for example public order or anti social behaviour, please contact the police on 01772 203203
  • environmental issues, for example noise or litter, please visit the Environmental Health section for more information 

How to make a complaint

If you have concerns about a licensed premises please email

What happens next?

You will be contacted by a licensing officer to further discuss the issue.

Licence reviews

Any responsible authority, for example the Police, Environmental Health, Fire and Rescue etc, or individuals can ask us to review a licence.

However, such reviews are considered a last resort following efforts to resolve the issue with parties involved.

What is the criteria?

Licence reviews are based on one or more of the following licensing objectives not being promoted at a licensed premises:

  • Prevention of crime and disorder
  • Public safety
  • Prevention of public nuisance
  • Protection of children from harm

Apply for a review

To apply for a licence review please complete the Icon for pdf apply for a premises licence or club premises review [179.78KB] and return or deliver to us:

Licensing office
Preston City Council
Town Hall
Lancaster Road

What happens next?

There will be a period of 28 days starting the day after we have received your application to review a premises licence or club premises certificate.

This period allows objections to be submitted by other responsible authorities , then a hearing will be held to determine the application.