Did you know...

You can contact us and report any general issues or enquiries relating to services we are responsible for on our website, including a missed bin, change of address and much more. 

Report an issue

If you have a general enquiry:

  • Email us: info@preston.gov.uk 
  • Telephone us: 01772 906900

Our telephone lines are available during office opening hours, however we can be contacted on 01772 906916 in out of office hours in emergency situations only.

If your issue relates to on street parking, issues with roads or pavements, schools, or concessionary bus travel you need to contact Lancashire County Council.

Opening times for the Contact Centre

Monday to Wednesday9am - 5pm
Thursday's only 10am - 5pm
Friday9am - 5pm

The One Stop Shop gives advice on council tax, housing benefit and council tax support.

How to make a Contact Centre appointment

You can use the online form to make an appointment to see a Council advisor regarding Council Tax or Housing Benefit/Council Tax Support.

Make a Contact Centre appointment

Contact Centre phone numbers

You should be able to find most things you need on our website and may find a quicker answer.

Click on the service names below to view the related pages on our website.

Council tax01772 906902
Housing benefits01772 906903
Waste01772 906904
Recycling01772 906905
Payments0845 1550028
Environmental Health01772 906907
Electoral register01772 906908
Litter line (street cleansing)01772 906909
Parks and open spaces01772 906471
Emergency out of hours service01772 906916
General enquiries01772 906900

Contact Centre Address

Town Hall
Lancaster Road

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