Covid-19 Service Requests 2021

The Commercial Regulatory Services Team have been dealing with an unprecedented number of service requests. Service requests include businesses asking for advice as well as reports of non-compliance from members of the public and employees.

The following information is the number of Covid-19 service requests we received by year and month during 2021.

Total number of Covid-19 service requests

Calendar year 2021 - 3702

• Enquiry from business - 42
• Enquiry from business (social distancing) - 31
• Enquiry from employee - 19
• Enquiry from employee (social distancing) - 8
• Enquiry from other source - 3207
• Enquiry from other source (social distancing) - 115
• Enquiry from Police - 63
• Enquiry from Police (social distancing) - 4
• Enquiry from public - 165
• Enquiry from public (social distancing) - 47
• Covid Trading Standards Report - 1

Monthly number of Covid-19 service requests

January 2021 - 201

• Enquiry from business - 13
• Enquiry from business (social distancing) - 1
• Enquiry from employee - 6
• Enquiry from employee (social distancing) - 2
• Enquiry from other source - 47
• Enquiry from other source (social distancing) - 12
• Enquiry from Police - 21
• Enquiry from public - 93
• Enquiry from public (social distancing) - 6

February 2021 - 280

• Enquiry from business - 5
• Enquiry from business (social distancing) - 2
• Enquiry from employee - 5
• Enquiry from employee (social distancing) - 1
• Enquiry from other source - 207
• Enquiry from other source (social distancing) - 5
• Enquiry from Police - 19
• Enquiry from Police (social distancing) - 1
• Enquiry from public - 26
• Enquiry from public (social distancing) - 8
• Covid Trading Standards Report - 1

March 2021 - 228

• Enquiry from business - 5
• Enquiry from business (social distancing) - 3
• Enquiry from employee - 2
• Enquiry from employee (social distancing) - 1
• Enquiry from other source - 188
• Enquiry from other source (social distancing) - 2
• Enquiry from Police - 14
• Enquiry from Police (social distancing) - 1
• Enquiry from public - 9
• Enquiry from public (social distancing) - 3

April 2021 - 185

• Enquiry from business - 5
• Enquiry from business (social distancing) - 3
• Enquiry from other source - 135
• Enquiry from other source (social distancing) - 20
• Enquiry from Police - 7
• Enquiry from public - 11
• Enquiry from public (social distancing) - 4

May 2021 - 240

• Enquiry from business - 4
• Enquiry from business (social distancing) - 9
• Enquiry from other source - 171
• Enquiry from other source (social distancing) - 46
• Enquiry from public - 5
• Enquiry from public (social distancing) - 5

June 2021 - 256

• Enquiry from business - 1
• Enquiry from business (social distancing) - 8
• Enquiry from employee - 3
• Enquiry from employee (social distancing) - 2
• Enquiry from other source - 190
• Enquiry from other source (social distancing) - 29
• Enquiry from police - 2
• Enquiry from police (social distancing) - 1
• Enquiry from public - 9
• Enquiry from public (social distancing) - 11

July 2021 - 271

• Enquiry from business (social distancing) - 2
• Enquiry from employee - 1
• Enquiry from employee (social distancing) - 2
• Enquiry from other source - 258
• Enquiry from public - 1
• Enquiry from public (social distancing) - 7

August 2021 - 235

• Enquiry from business - 5
• Enquiry from other source - 226
• Enquiry from Police (social distancing) - 1
• Enquiry from public - 1
• Enquiry from public (social distancing) - 2

September 2021 - 443

• Enquiry from other source - 443

October 2021 - 484

• Enquiry from business - 2
• Enquiry from employee - 1
• Enquiry from other source - 481

November 2021 - 459

• Enquiry from business - 1
• Enquiry from business (social distancing) - 3
• Enquiry from  other source - 451
• Enquiry from other source (social distancing) - 1
• Enquiry from public - 3

December 2021 - 406

• Enquiry from business - 1
• Enquiry from employee - 1
• Enquiry from  other source - 397
• Enquiry from public - 6
• Enquiry from public (social distancing) - 1