Covid-19 Service Requests 2020

The Commercial Regulatory Services Team have been dealing with an unprecedented number of service requests. Service requests include businesses asking for advice as well as reports of non-compliance from members of the public & employees.

The following information is the number of Covid-19 service requests we received by year and month during 2020.

Total number of Covid-19 service requests

Calendar year 2020 - 1,776 requests

• Enquiry from business - 191
• Enquiry from business (social distancing) - 53
• Enquiry from employee - 35
• Enquiry from employee (social distancing) - 25
• Enquiry from other source - 472
• Enquiry from other source (social distancing) - 558
• Enquiry from Police - 55
• Enquiry from Police (social distancing) - 17
• Enquiry from public - 260
• Enquiry from public (social distancing) - 98
• Social distancing on private land - 1
• Social distancing on the highway - 7
• Trading Standards report - 4

Monthly number of Covid-19 service requests

March 2020 - 14

• Enquiry from business - 6
• Enquiry from employee - 2
• Enquiry from other source (social distancing) - 1
• Enquiry from public - 4
• Enquiry from public (social distancing) - 1

April 2020 - 84

• Enquiry from business - 8
• Enquiry from employee (social distancing) - 1
• Enquiry from other source - 31
• Enquiry from other source (social distancing) - 18
• Enquiry from Police - 1
• Enquiry from Police (social distancing) - 1
• Enquiry from public - 13
• Enquiry from public (social distancing) - 11

May 2020 - 137

• Enquiry from business - 13
• Enquiry from business (social distancing) - 1
• Enquiry from employee - 2
• Enquiry from employee (social distancing) - 4
• Enquiry from other source - 11
• Enquiry from other source (social distancing) - 88
• Enquiry from Police - 4
• Enquiry from public - 8
• Enquiry from public (social distancing) - 6

June 2020 - 77

• Enquiry from business - 13
• Enquiry from business (social distancing) - 1
• Enquiry from employee (social distancing) - 2
• Enquiry from other source - 34
• Enquiry from other source (social distancing) - 14
• Enquiry from Police - 1
• Enquiry from public - 8
• Enquiry from public (social distancing) - 4

July 2020 - 103

• Enquiry from business - 10
• Enquiry from business (social distancing) - 12
• Enquiry from employee (social distancing) - 1
• Enquiry from other source - 23
• Enquiry from other source (social distancing) - 11
• Enquiry from Police - 1
• Enquiry from public - 28
• Enquiry from public (social distancing) - 17

August 2020 - 379

• Enquiry from business - 26
• Enquiry from business (social distancing) - 8
• Enquiry from employee (social distancing) - 6
• Enquiry from other source - 75
• Enquiry from other source (social distancing) - 131
• Enquiry from Police - 22
• Enquiry from Police (social distancing) - 6
• Enquiry from public - 68
• Enquiry from public (social distancing) - 30
• Social distancing on private land - 1
• Social distancing on the highway - 6

September 2020 - 424

• Enquiry from business - 32
• Enquiry from business (social distancing) - 21
• Enquiry from employee - 11
• Enquiry from employee (social distancing) - 4
• Enquiry from other source - 76
• Enquiry from other source (social distancing) - 226
• Enquiry from Police - 21
• Enquiry from Police (social distancing) - 2
• Enquiry from public - 20
• Enquiry from public (social distancing) - 10
• Trading Standards report - 1

October 2020 - 340

• Enquiry from business - 47
• Enquiry from business (social distancing) - 9
• Enquiry from employee - 14
• Enquiry from employee (social distancing) - 4
• Enquiry from other source - 157
• Enquiry from other source (social distancing) - 60
• Enquiry from Police - 1
• Enquiry from Police (social distancing) - 1
• Enquiry from public - 35
• Enquiry from public (social distancing) - 11
• Trading Standards report - 1

November 2020 - 150

• Enquiry from business - 28
• Enquiry from employee - 5
• Enquiry from employee (social distancing) - 2
• Enquiry from other source - 43
• Enquiry from other source (social distancing) - 3
• Enquiry from Police - 3
• Enquiry from public - 62
• Enquiry from public (social distancing) - 2
• Social distancing on the highway - 1
• Trading Standards report - 1

December 2020 - 55

• Enquiry from business - 6
• Enquiry from business (social distancing) - 1
• Enquiry from employee - 1
• Enquiry from employee (social distancing) - 1
• Enquiry from other source - 11
• Enquiry from other source (social distancing) - 6
• Enquiry from Police - 1
• Enquiry from Police (social distancing) - 7
• Enquiry from public - 14
• Enquiry from public (social distancing) - 6
• Trading Standards report - 1