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Complaints form

1. Complete this form to make a complaint about one of our services which we, rather than Lancashire County Council, are involved in or have responsibility for.
  
  For more information about our complaints procedure please see compliments and complaints.
  
  This form has one page of questions and will take less than 5 minutes to complete.
2. Your complaint
  1. Select your complaint area
  2. Getting you to the right place
    
    We get a number of enquiries where people don't actually want to make a complaint they just haven't found out how to raise the query.
    
    Your enquiry or issue may be resolved quicker if you use the following forms instead:
    
    When is my next bin collection?
    
    Apply or renew Garden Waste
    
    Report a missed bin or recycling container
    
    Request a new waste or recycling bin
    
    Apply for assisted waste or recycling bin collection
    
    Arrange a bulky waste collection
    
    Report a street cleaning problem.
    
    If none of these meet your requirement please press the next button to continue the complaints form.
4. Preston City Council will use your information in a manner compatible with the General Data Protection Regulation (GDPR).
  
  Any disclosures or sharing of information will only take place where required or permitted by law. For further information please see our privacy notice .