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Council tax and business rates outstanding balance issues

We are currently experiencing a technical issue affecting the outstanding balance shown for Council Tax and NNDR accounts online. We apologise for the inconvenience and are working to fix this issue as soon as possible.

Compensation and insurance

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Compensation and Insurance

The Occupiers Liability Act (1957) placed a duty of care upon property and/or land owners to ensure they are safe for users.

If you have suffered Loss, Damage or Personal Injury on any Council Owned Land you may be entitled to compensation.

Claims should be made in writing, detailing the full circumstances of the incident and provide photographs of the location and defect.

N.B. - Claims arising out of incidents occurring on the public highway (including roads and pavements) should be submitted to Lancashire County Council at the following address:

Lancashire County Council 
Litigation and Employment Section
County Secretary and Solicitors Group
PO Box 78
County Hall

Preston City Council's responsibilities

Generally Preston City Council now only has responsibility for its own property portfolio including, but not restricted to:

  • certain car parks,
  • parks, open spaces and pathways (but not highway pavements).

If the incident giving rise to your claim occurred in any of these areas, full claims details should be sent to Preston City Council, FAO Insurance and Risk Manager, Town Hall, Lancaster Road, Preston, PR1 2RL.

Alternatively you can email the details to

Preston City Council is unable to forward claims presented to it in error on to other organisations, please therefore ensure that you establish which body is responsible for the area in question (having regard to the above) before presenting your claim.

Insurance claims portal

Solicitors lodging a claim (for non-highway related matters only) against Preston City Council should, to avoid unnecessary paperwork and costs, complete and submit the CNF electronically on the Insurance Claims Portal to our Liability Insurers.

For the purpose of Portal related matters only, our Liability Insurance details are as follows:

  • Insurer - Zurich Municipal
  • Policy Number - QLA 07H074 - 0063
  • Portal Reference - C00108

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