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Providing well run value for money services, demonstrating good governance, openness, transparency and a strong democratic process.

You can download a full copy of the Icon for pdf Achieving Preston's Priorities (APP) 2022/23 [2.5MB] document here.

What actions are we taking?

Digital Agenda - Service Improvement Board

Preston 365

The migration to Office365 has progressed steadily during the last few months.

  • User mailboxes have all been migrated to Office365
  • Users set up with Multi Factor Authentication (MFA)
  • Email journals migrated to the new cloud solution
  • Teams and OneDrive training sessions commenced
  • Shared drive migration to Teams for 2 service areas
  • Home drive migrations to OneDrive following training

The coming months will see the migration of shared mailboxes and the rollout of more training and data migration of more service areas to Teams.

New Service Desk System

Following a short implementation period, the ICT team have just gone live with a new Service Desk system 'Halo'.

This replaces a system that had been in place since 2005 and was lacking the required functionality to be IT Infrastructure Library (ITIL) compliant.

The new system has already enabled improvements in the following areas:

  • Self-service portal
  • Knowledge base
  • Configuration Management Database (asset management)
  • Contract Management
  • Dashboards and reporting
  • Greater visibility over incidents/service requests/change requests

We have plans to further develop our use of the new system during phase 2 of the implementation which will commence in March 2022.


The new look Visit Preston and Invest Preston websites recently went live.

Corporate Printing

Following several months of research and a thorough audit of the Council's printer/multi-functional device (MFD) estate, a Cabinet report will be presented in January recommending a new 5-year leasing contract.

The new agreement will upgrade the current fleet, which is between 5 and 17 years' old, rationalise the number of devices down and standardise the number of models and therefore consumable types required.

The new devices are capable of automated fulfilment reducing admin costs, and wastage of consumables, secure printing to comply with GDPR and mobile printing, allowing users to print from Council mobile devices such as iPads.

The new devices will also use less power and there is an industry-accepted average of a 20-30% reduction of wastage/print volumes by deploying a print management software application such as our preferred solution 'Paper Cut'. Less paper being used/wasted, thus improved carbon footprint by default.

A County Deal for a Greater Lancashire

The Council has a bold ambition to deliver a better form of local government with improved powers from government and the better funding to deliver much more for our residents.

To underpin and support these ambitions we are committed to working in partnership with authorities across Lancashire in order to achieve the necessary changes.

During January and February 2022 all 15 local authorities  in Lancashire approved a report at their full councils meetings to support the establishment of a County Deal.

We are still awaiting publication by the Government of the Local Government/ Levelling Up White Paper. This unified approach is enabling significant advanced preparatory work to be undertaken. This is expected to outline the concept of 'County Deals' to provide devolution and funding proposals to Shire Counties.

We maintain our commitment to effective partnership working with our fellow authorities across Lancashire in order to maximise the beneficial impact from any 'devolution deal' from Whitehall. Whilst the government has stated that it is not considering any further tranches of local government reorganisation for the time being the Council remains firm in its belief that a Central Lancashire unitary authority, including Chorley, South Ribble, West Lancashire and Preston would provide the best opportunity to deliver the brightest future for our residents, communities and businesses.

Carbon Neutral

Preston City Council declared a Climate Emergency in April 2019, setting a target for Net Zero in 2030.

In August 2021, Preston City Council was awarded the One Carbon World's Neutral International Standard, and further work to establish a comprehensive carbon emission baseline for the Council is currently underway.

In December 2021, the Council published an Interim Action Statement highlighting actions taken thus far, as well as the Overview and Scrutiny Member Task and Finish Group's report.

Together these documents inform and guide the cross-directorate officer working group as they develop the Climate Action Plan which will be published later this year. This plan will establish clear, measurable actions for the Council to take to reduce the effect of our operations and services on the environment and has a dedicated capital budget as initial funding.

The Council continues to work with anchor partners across a range of projects that consider and address various elements of the Climate Agenda and actively seeks to unlock potential funding or support opportunities to progress this important work stream.

Fleet Review

The fleet review is ongoing.

The fleet consists of nearly 140 vehicles and plant and a significant number of these will be replaced within the next 12 months in order to assist in reducing carbon emissions and minimise vehicle downtime due to mechanical failure.

The fleet is being reduced in size where practical and low emission vehicles are being considered where practicable.

Working in partnership

  • Inclusion Reference Group
  • Shadow Combined Authority / Lancashire Leaders

What impact are we making?

Icon for pdf The Achieving Preston's Priorities document [2.5MB] sets out the impact the Council hopes to make in each of its strategic priority areas.

During 2021/22 and beyond we are making a significant impact in the City working alongside our partners:

  • We have reduced costs and delivered further value for money by increasing online transactional access to more services
  • We have improved the effectiveness of our service delivery by implementing cost effective technologies such as Interactive Voice Recognition software
  • We have made progress working towards making the Council sustainable in the long term
  • We continue to provide accessible services to the public.

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