Business support and advice
Support and advice for businesses affected by COVID-19.

Welfare benefits advice

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Call us for welfare benefit advice 

We are now offering a full welfare benefit and debt advice service over the phone or by live chat for people who are struggling financially for reasons such as job loss, income reduction and financial issues as a result of lockdown.

We now offer a Live Chat service where you can talk to our Debt Advice or Welfare Benefits Team about your issue with a trained adviser online.

Welfare benefits advice Live Chat

The Welfare Benefits Team provide free confidential in-depth advice on a wide range of benefits.

If you have a question about benefits or any of our Welfare Benefit services we offer, please start a live chat with us by clicking on the Live help icon below.

When you click on the icon a pop up window will appear for you to enter your details and tell us the question you would like to ask us. 

Type your question in the chat box window and a qualified advisor will provide you with the information you require.

I want to use the telephone service when can I call?

Our staff will be available from 9am to 5pm, Monday to Friday.

What number do I call?

  • Welfare benefit - 01772 906363

What information will I need for the advisor?

It is useful for our advisors and to ensure you receive the correct information and advice to have the following details to hand:

  • Your income and your household income - including any benefits or pensions
  • Your household bills - for items such as food and utilities, with details of any missed payments
  • Medical requirements

What we offer

We provide free confidential advice through telephone and appointment service only, offering in-depth advice on welfare benefits, including:

  • advice on a wide range of benefits (including Universal Credit and Tax Credits)
  • completion of claim forms
  • representation at tribunals / appeals
  • calculations of benefits
  • income maximisation 

Easy read documents

Download out easy read documents for Welfare benefits and debt advice:

Give us some feedback

We would be grateful if you could help us by completing our client feedback questionnaire to help us improve the services we provide.

Complete client feedback questionnaire

Map address for Preston Town Hall

Town Hall, Lancaster Road, Preston, PR1 2RL.

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