What is mediation?

Mediation is the process whereby an independent third party (the mediator) acts as a facilitator between two or more parties who are involved in a dispute.

People involved in a dispute may have to continue to live near to each other or within the same household.

It is important that they can face each other without the risk of further difficulty.

What is the role of the mediator?

The role of the mediator is to create a safe environment where disputants can discuss relevant issues.

The mediators neither judge nor blame the disputants and any agreement reached, either written or verbal, comes from the disputants themselves.

What type of mediation do you offer?

We offer community mediation and homeless mediation, free of charge.

Mediation is confidential, impartial and voluntary.

Community mediation

Difficulties between neighbours can cause misery and stress. Lack of, or poor communication can lead to misunderstandings which, in turn, can create a disagreement or cause a disagreement to escalate.

When such difficulties occur, mediation can help.

Homeless mediation

Active Mediation work with young people aged 16 to 25 year olds who are homeless, or potentially homeless because of the difficulties that are being experienced where they live.

Even where the young person can no longer live at home, it can still be possible to develop a good relationship with other family members. Establishing or re-establishing good communication is the key.

Mediation helps people discuss their concerns and looks for ways forward in a safe and structured environment.

How do I book a mediation session?

If you are a Preston resident, you can book a free mediation session by:

  • Email - activemediation@preston.gov.uk 
  • Telephone - 01772 558978.

What happens in the mediation process?

After a referral is received the mediators will visit each person involved separately. The initial appointment is for the mediator to hear from each person directly how the situation is for them and for them to and for the mediator to explain the mediation process in detail.

A mediation meeting will take place in a neutral venue with the mediator there to facilitate the meeting.  The mediator will ensure that each person gets an equal opportunity to speak and they will assist people to look at ways forward and possible solutions to the situation.

Mediators do not make judgements, give their opinion or make suggestions.  Any agreement must come from the people involved.

Mediation success

Mediation is successful in assisting people to communicate and deal with any issues or conflict more effectively and improve both neighbour and family relationships.  It has also been successful in reducing the number of young people leaving home and getting caught up in the homelessness system.