Business support and advice
Support and advice for businesses affected by COVID-19.

Live Chat with a Debt or Welfare Benefits Advisor

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Live Chat lets you talk to our Debt Advice or Welfare Benefits Team about your issue online with a trained adviser.

We'll help you solve your problem or make good progress towards it.

All advice is free and confidential.

What topics can you discuss?

Our chat online service uses experienced agents who have the knowledge to discuss all your debt or welfare benefits related queries such as:

  • debt or money issues
  • universal Credit
  • tax Credits
  • completion of claim forms
  • representation at tribunals or appeals
  • calculations of benefits and income maximisation

When can you access Live Chat?

Live Chat is usually available 10am to 4pm, Monday to Friday (excluding public holidays).

How to access Live Chat

The following information explains how to access Live Chat.

If the icons below say offline this means an advisor is unavailable to speak to you. As soon as the icon says online an advisor is free to chat. 

Starting a debt advice Live Chat

1. Start a live chat with us by clicking on the Live help icon below. This icon is featured on all our debt advice pages for quick access to Live Chat.

2. When you click on the icon a pop up window will appear for you to enter your details and tell us the question you would like to ask us. 

3. Type your question in the chat box window and a qualified debt advisor will provide you with the information you require.

Starting a welfare benefits advice Live Chat

1. Start a live chat with us by clicking on the Live help icon below. This icon is featured on all our welfare benefits advice pages for quick access to Live Chat.

2. When you click on the icon a pop up window will appear for you to enter your details and tell us the question you would like to ask us. 

3. Type your question in the chat box window and a qualified advisor will provide you with the information you require.

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