What time period does my subscription cover?

By subscribing to the 2020/21 service you will receive fortnightly collections of garden waste from 6 April 2020 to 4 April 2021.

How much is the subscription charge?

The annual subscription price for the fortnightly collection of one standard sized brown bin is £35. The standard charge remains the same for the third year in a row. This year it is a simple flat rate which means we can offer a more accessible range of payment options.

How can I pay for my subscription? 

The quickest and easiest way to sign up is online by visiting Garden waste collection . We can accept payment by debit or credit card. If you are unable to pay using this method please contact us to discuss alternatives.

How do I arrange a subscription for a property for a different address?

Please contact us at wastemanagement@preston.gov.uk if you:

  • need to arrange a subscription for a property different to that shown on your renewal letter. 
  • want to arrange a subscription on behalf of someone else and you don't have the renewal letter to hand.
  • want the permit sent to a different address to where the subscription is for.

Are there any concessions?

No. The annual charge is for a single bin and applies to all households regardless of personal circumstances.

If I subscribe after 6 April 2020 do I get a reduced rate?

No. If you join part way through the year the full rate will still apply.

I have a small garden and do not fill my brown bin or need to put it out every fortnight, can I have a reduced rate?

No. There is no reduced rate if you do not fill your brown bin. If you only have limited amounts of garden waste you may wish to share a bin and the subscription cost with a neighbour. The council does not take responsibility for such arrangements and these should be agreed and managed privately.

What happens once I have paid for my subscription?

Within 10 working days you will receive a unique permit for your bin(s) to confirm you have subscribed. Your permit should be clearly displayed on the back of your bin so that is it is visible to our crews on collection day. We cannot guarantee collection during this delivery period.

Can I get a refund if the Council fail to carry out collections?

Following a 14 day cooling off period the subscription charge is non-refundable.

Do I have the right to a refund if the Council fail to carry out collections?

No. Missed collections of bins are rare; it may be because it contains the wrong items or is too heavy for safe handling by the crew. If this is the case you will be notified by the collection crew. Should we experience adverse weather conditions or access problems we will always make every effort to return and empty your bin where possible. In the unlikely event that your bin is not collected due to error please report a missed bin within 48 hours and we will return as soon as possible to empty it.

How will the collection crew know I have subscribed to the service?

Subscribed bins must display a valid subscription permit sticker. Bins not showing a valid permit will not be emptied

What happens after 5 April 2020?

Only brown bins from properties that have subscribed and paid for the service will have their bin emptied.

What can I use my brown bin for?

You can use your brown bin for all compostable garden waste such as leaves, grass cuttings, hedge trimmings, small branches and twigs, dead plants, cut flowers, weeds (with the exception of Japanese Knotweed and other invasive plants) and wind fallen fruit. Your brown bin should not be used for soil, compost, rubble, plant pots, food waste and packaging, cardboard, plastic bags, general waste and liquids. For full details of what can and can't be disposed of in your brown bin please check your collection calendar or visit Garden waste collection  for more information.

What if my bin contains the wrong items?

We are unable to empty bins containing incorrect or prohibited items. Such bins will be reported and tagged by the collection crew and you will need to remove any contamination before your next scheduled collection. Bins that are too heavy to be safely moved may also be rejected.

Can I have additional brown bins?

Yes. You can request as many brown bins as you require at a delivery charge of £16 per bin. Please note however that the annual subscription charge is applicable to each bin. Bins remain the property of Preston City Council.

Will you take extra garden waste?

No. Only garden waste contained within your brown bin will be collected. Should you have extra garden waste on a regular basis we would recommend purchasing multiple bins and subscriptions.

I only have a small brown bin. Do I have to pay for a larger one?

No. If you currently have a small brown bin and you choose to subscribe to the scheme, we can exchange your small bin for a standard sized one free of charge upon request.

What happens if I do not have a bin or if my bin is lost or damaged?

If you do not have a bin you can request one when you subscribe to the service at a delivery charge of £16 in addition to your subscription. You are responsible for any loss or damage to your wheeled bin and charges apply. If your bin is damaged in the course of collection, this will be reported by our crews and your bin will be replaced or repaired free of charge.

What happens if I move house?

You will need to check with us if your new property is subscribed to the service. The subscription fee is specific to the property and bins should remain at the property should you move. Bins presented without a subscription will not be emptied.

Will my collection day change?

No. If there is any change to your collection day we will let you know.

Will my time of collection change?

It is likely that the time of day your bin is collected will change and may vary from collection to collection. These variations may be more obvious in the winter. To ensure your bin is emptied please place it out for collection by 7am.

Will you still suspend the service over the Christmas and New Year period?

Yes. Full details of your brown bin collection dates are on your collection calendar or are available on our find your bin collection day facility.

If I do not want to pay for the service, how can I dispose of my garden waste?

If you choose not to subscribe to the scheme, your garden waste will not be collected and you will need to make alternative disposal arrangements. Garden waste can be taken to the Household Waste Recycling Centres or you may wish to consider home composting (for more information visit Get Composting). Garden waste should not be disposed of in your grey bin. The council advises against the burning of garden waste on domestic bonfires.

If I choose not to subscribe and I want my brown bin removing from my property, what should I do?

You can contact us to request the removal of any unwanted brown bins. Please note that if your bin is removed and you then decide to subscribe to the scheme in the future you would need to request a new bin. The charge of £16 would apply in addition to the subscription charge.

Why do you ask for my information and can I be sure it is securely stored?

We only ask for information that is necessary to perform a contract with you in line with current Data Protection legislation, and to ensure that the service provided complies with the Environmental Protection Act, 1990. Your data is not shared with any third parties and you can be sure it will not be passed on for marketing purposes. The full privacy notice can be found on the website at Garden waste collection .